TRAIN THE TRAINER-No tests version

TABLE OF CONTENTS

2:40:00

Slide

Slide Topic

Time

1

Title Slide:  Train the Trainer

0:24

2

How to use this player…

2:11

3

Instructions for completing this program,,,

2:18

4

 Introduction

Introduction and Objectives

0:03

5

0001

Introduction And Objectives Of Train The Trainer   (3 minutes – 45 seconds)

3:42

6

Chapter  1

Typical Training Styles In The Orthodontic Practice (1 minute – 30 seconds)

0:05

7

0101

Typical training styles

1:31

8

Chapter  2

Value Of Quality Training  (1 minute – 20 seconds)

0:04

9

0201

What are some of the benefits from having a quality training program?

1:21

10

Chapter  3

 Barriers To Quality Training (2 minutes)

0:03

11

0301

What are some of the barriers to having a quality training program?

1:58

12

Chapter  4

A Quality Training Program (1 minute – 40 seconds)

0:03

13

0401

What does a quality training program include?

1:38

14

Chapter  5

Doctor’s Role (2 minutes)

0:03

15

0501

The orthodontist's role in training

2:03

16

Chapter  6

 Quality Hiring Practices (8 minutes – 50 seconds)

0:03

17

0601

Before you hire

1:00

18

0602

Advertising for a new employee

1:30

19

0603

Doctor's role

1:04

20

0604

Helpful characteristics for each position

1:19

21

0605

Format of a Job Description

1:13

22

0606

Interviewing options

0:59

23

0607

Pre-hire testing

0:38

24

0608

Checking references

2:19

25

0609

Notifying applicants who have not been hired

0:33

26

Chapter  7

 New Employee Orientation   (6 minutes – 50 seconds)

0:04

27

0701

Introduction

0:36

28

0702

Orientation overview

1:20

29

0703

Ideas to welcome and support the new employee on the first day

0:48

30

0704

Understanding the practice and sharing the practice vision

0:29

31

0705

Setting expectations, teamwork, and keys to success

1:36

32

0706

New employee checklist paperwork

2:20

33

Chapter  8

A Systematic Approach To Training (11 minutes – 40 seconds)

0:04

34

0801

Four key activities

3:08

35

0802

Three main skill areas in an orthodontic practice

0:59

36

0803

Sequencing the training plan

2:13

37

0804

Writing objectives

2:08

38

0805

Developing lesson plans

1:15

39

0806

Developing learning timelines

0:36

40

0807

Pretesting

0:41

41

0808

Post-testing

0:50

42

Chapter 9

Scheduling Time To Train (3 minutes)

0:04

43

0901

Using administrative time

1:43

44

0902

Scheduling training during non-patient hours

0:39

45

0903

Homework

0:35

46

Chapter 10

Training Tools (3 minutes – 30 seconds)

0:03

47

1001

Training tools that can help in the training process

3:10

48

1002

Confirmation of learning

0:32

49

Chapter 11

Choosing And Developing The Best Trainer (4 minutes – 30 seconds)

0:04

50

1101

Essential trainer qualities

4:35

51

Chapter 12

 Learning Types, Styles, And Attitudes (5 minutes – 10 seconds)

0:05

52

1201

Three basic types of learning: visual, auditory, and kinesthetic

1:30

53

1202

Four styles in learning: feeling, imagining, thinking, and doing

1:17

54

1203

Learning preference questionnaire

0:28

55

1204

Learning attitudes

1:06

56

1205

Readiness of the learner

0:51

57

Chapter 13

 Teaching Styles (4 minutes - 40 seconds)

0:03

58

1301

Teaching styles

0:20

59

1302

Modifying your teaching style to match the learner's strengths

2:40

60

1303

Modifying teaching to match the learner's attitude

1:35

61

Chapter 14

Teaching Methods (5 minutes - 15 seconds)

0:03

62

1401

Introduction and basic teaching methods

1:48

63

1402

Guidance, prompting, and cueing

1:32

64

1403

Coaching

0:13

65

1404

Practice, practice, and more practice

0:38

66

1405

Confirmation of learning

0:26

67

1406

Feedback and reinforcement

1:02

68

Chapter 15

Delivering Training  (5 minutes - 30 seconds)

0:04

69

1501

Getting started

1:28

70

1502

Hints to make the training session go well

2:05

71

1503

Explanation, demonstration, and imitation training models

2:05

72

Chapter 16

Providing Effective Feedback (5 minutes - 20 seconds)

0:05

73

1601

Introduction

1:32

74

1602

PIIES

0:23

75

1603

Additional guidelines for giving effective feedback

1:34

76

1604

Ending a session

   0 :27

77

1605

When a new employee is not living up to expectations

1:30

78

Chapter 17

Administrative Training  (14 minutes)

0:04

79

1701

Training on front office organization

1:31

80

1702

Training in patient education, motivation and communication

1:23

81

1703

Utilizing time effectively on patient and non-patient days

2:16

82

1704

Training effective verbal and non-verbal communication

1:30

83

1705

Ineffective communication and telephone techniques

2:19

84

1706

Avoiding conflict

1:24

85

1707

Dealing with conflict

1:12

86

1708

Developing a customized administrative manual

0:48

87

1709

Training plan for new administrative employees

1:30

88

Chapter 18

New Patient Coordinator Training (19 minutes - 20 seconds)

0:05

89

1801

Deciding to hire a New Patient Coordinator

0:41

90

1802

Advertising for a New Patient Coordinator

0:35

91

1803

Helpful characteristics for the New Patient Coordinator

0:44

92

1804

Job description

0:55

93

1805

Interview options and pre-hire testing

0:56

94

1806

The New Patient Coordinator orientation

    0 :25

95

1807

Assessing the knowledge of the new employee

0:41

96

1808

A systematic approach to training the New Patient Coordinator

1:18

97

1809

Developing a New Patient Coordinator training or procedures manual

0:52

98

1810

Scheduling time to train on patient days

1:54

99

1811

Scheduling time to train on non-patient days

1:54

100

1812

Utilizing time effectively on patient and non-patient days

2:31

101

1813

Training tools

1:59

102

1814

Delivering training

1:49

103

1815

Trainee checklist

0:34

104

1816

Ongoing training and cross-training

    0:33

105

Chapter 19

Clinical Assistants And Laboratory (10 minutes - 30 seconds)

0:05

106

1901

Training time

1:03

107

1902

Using training tools

1:19

108

1903

Prioritizing training

0:35

109

1904

Training patient education, motivation, and communication

1:12

110

1905

Developing a procedure manual

6:08

111

1906

Sample clinical training plan and tests to confirm learning

0:20

112

Chapter 20

Orthodontist's Role  (21 minutes - 30 seconds)

0:03

113

2001

Establishing the vision of the practice

2:36

114

2002

Communicating goals and standards

2:27

115

2003

Choosing the trainer

2:11

116

2004

Support to the trainer

2:28

117

2005

Support to the trainee

1:04

118

2006

Helping set objectives and expectations

1:54

119

2007

Time for preparation

1:24

120

2008

Time for training

1:00

121

2009

Problem solving

1:35

122

2010

Staying motivated

1:03

123

2011

Accountability

1:02

124

2012

Giving positive feedback

0:37

125

2013

Connecting learning with compensation

0:56

126

2014

When a new employee is not living up to expectations

1:48

127

Chapter 21

Evaluation Of Program (4 minutes - 30 seconds)

0:05

128

2101

Evaluating training program effectiveness

2:03

129

2102

Developing trainer skills

0:56

130

2103

Trainer effectiveness

1:03

131

2104

Improvement strategies

0:32

132

Chapter 22

Ongoing Training (1 minute - 30 seconds)

0:03

133

2201

Ongoing training

0:29

134

2202

Cross-training

0:33

135

2203

Need to fill in

0:23

136

Chapter 23

Developing An Action Plan (1 minute - 10 seconds)

0:05

137

2301

Action plan and action plan summary

0:56

138

2302

Scheduling time

0:22

139

Chapter 24

Resources (45 seconds)

0:03

140

2401

Where to find training resources

0:44

141

Chapter 25

Forms Section: Useful Forms To Get You Started (45 seconds)

0:07

142

2501

Where to find training forms

0:48

143

Last slide with contact information for authors

0:05